powered by GenAI brings customer experience to a whole new level
Handles sophisticated user requests that legacy chatbots cannot process
Leverages conversation history to craft tailored responses accordingly
Uses the client financial data in an answer (account numbers, balances, transactions, etc.)
Provides an instant response and works 24/7
Contributes to cross-selling and up-selling of financial products
Supports multiple languages
powered by GenAI brings customer experience to a whole new level
Handles sophisticated user requests that legacy chatbots cannot process
Leverages conversation history to craft tailored responses accordingly
Uses the client financial data in an answer (account numbers, balances, transactions, etc.)
Provides an instant response and works 24/7
Contributes to cross-selling and up-selling of financial products
Supports multiple languages
Intelligent
Enable seasoned financial advisor for all your customers
Intelligent
Enable seasoned financial advisor for all your customers
Innovative
Unleash your business potential with GenAI technology
Innovative
Unleash your business potential with GenAI technology
Expandable
Add necessary chatbot “skills” to meet your business needs
“Skill” is a basic operation that can be performed by VA. “Skill” provides the requested information or performs an action. VA provides a “skill” library and user interface for management and creation of new “skills”
Use case of a new skill creation
Bank starting to sell a new product, “insurance policies,” and wants to train VA to answer questions about this product. To do this you just need to follow a few steps:
- 1
Prepare and upload required insurance data into data marts
- 2
Create new "skills" covering the functionality you want to provide to the end-users, for instance: "Buy insurance police", "List of policies" etc.
- 3
Deploy new "skills" and customers can immediately ask questions about the new product
Cost-effective
Get more for less
Cost-effective
Get more for less
Secure
Keeping your data safe
Secure
Keeping your data safe
How VA works?
Customer request processing steps
How VA works?
Customer request
processing steps
- 1
Customer sends a request
- 2
VA analyzes the request to identify the customer intent
- 3
Reasoning processor selects appropriate "skill"
- 4
Customer validates recommended "skill"
- 5
VA utilizes dialogue history or client profile data to acquire available parameters for the chosen "skill"
- 6
Customer validates recommended parameters
- 7
Selected "skill" is executed to retrieve requested data (e.g. account balances, deposit maturity dates, etc.)
- 8
VA generates a natural language response using values returned by the "skill"
Evolution from Co-pilot
to direct mode
Evolution from Co-pilot
to direct mode
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