What is Flametree?

Flametree is an AI Customer Engagement Platform that powers customer communication and beyond through LLM-powered voice and text advanced AI agents.
The platform combines the simplicity of no-code workflows with the depth required to manage real-world complexity. Whether automating sales, enhancing customer service or optimizing debt collection, Flametree enables businesses to scale AI-driven workflows effortlessly — achieving more, faster, and with greater efficiency.

What functionality does Flametree offer?

Flametree is a customer-centric agentic AI platform that enables companies to:

• Create and operate intelligent AI agents integrated with communication channels (WhatsApp, Telegram, phone, web, mobile app, email, etc.), IT systems, knowledge bases, and external information services.
• Support both text and voice AI agents that can operate in inbound and outbound modes. These agents have access to information about your company, products, and the full history of customer interactions — handling requests on the first line or copiloting your team.
• Maintain full customer context — all client interactions across channels are stored, summarized, and linked to the customer, making them instantly accessible to AI agents and enabling contextual, human-like conversations.
• Continuously analyze communications — the platform provides powerful analytics to evaluate performance, identify gaps where agents were ineffective or lacked information, and improve them over time.
• Segment customers and run outbound campaigns — Flametree includes tools to segment audiences and launch, manage, and track campaigns where outbound AI agents engage in dialogues for lead nurturing, cross-sell, abandoned cart recovery, or debt collection.