In a bold step toward intelligent automation, Mexican MFI Slana (Pronto Fondeo, S.A.P.I de C.V., SOFOM E.N.R.) deployed three advanced AI agents — all built on the Flametree AI Platform — to transform customer communication and operational workflows.
Powered by Flametree’s LLM technology, these agents are delivering measurable impact across the entire customer lifecycle, from lead acquisition and onboarding to repayment and retention.
🔹 AI Onboarding Drop-off Recovery Agent
- 📈 Increased completed loan applications by 59% by proactively reaching out to users who began but did not finish the application process.
- Identifies reasons for abandonment, answers customer questions, assists in completing the application, and escalates to a human operator when necessary.
- Plays a vital role in recovering lost leads and improving the onboarding process.
🔹 AI Sales and Customer Service Agent
- Handles over 90% of daily customer inquiries from both prospective and existing clients.
- Resolves questions, identifies recurring pain points, and highlights process bottlenecks — feeding valuable insights back into the business.
- When required, seamlessly hands over to a human agent while continuing as a co-pilot — drafting suggested replies for quick and accurate responses.
- Combines the speed of automation with the personalization of human service.
🔹 AI Pre-Collection Agent
- Manages early-stage credit risk through proactive outreach.
- Reminds borrowers of upcoming payments, detects early signs of repayment challenges, and follows up after missed deadlines.
- Offers restructuring options to increase revenue recovery and reduce default risk — all with minimal human intervention.
By implementing these three intelligent AI agents, Slana is streamlining operations, improving the customer journey, and scaling key processes — all while reducing overhead costs.
