Flametree | AI Customer Engagement Platform

INBOUND AI AGENT

Website Lead Generation

AI Agent engages every visitor in a smart, personalized dialogue. It uncovers needs, answers questions, captures contact details — and connects the prospect to your team when it’s time to close.

~ 90% of inquiries handled
automatically

~ 63% of engaged visitors share contact
details

24/7 Consultations

Provides instant answers about the company, products, pricing, benefits and more — anytime.

Visitor Insights & Smart Offers

Identifies each visitor’s intent and tailors the conversation with relevant, personalized offers.

Contacts Collection

Naturally gathers contact details during the conversation — no forms, no pressure.

Post-Conversation Analysis

Surfaces key insights and objections to help you improve your website, messaging and sales funnel.

outbound AI Agent

Drop-out Management

Dropout occurs when a potential bank customer begins an application but doesn’t complete it. AI Agent helps recover lost opportunities, uncover friction points, and improve onboarding success over time.

~ 60% increase in
completed loan
applications

~ 50% of drop-out users
engage in
conversation

~ 45% of users report UX
or onboarding
issues

Proactive Outreach & Issue Discovery

The AI agent proactively contacts drop-out users via chat, voice or messaging — and uncovers why they abandoned the process.

Tailored Problem-Solving

Based on each case, the AI Agent:
– Guides users through onboarding or product details
– Offers alternative products or discount – Logs technical issues directly into Jira

Human in the loop

Seamlessly escalates complex or sensitive cases to a human agent — at just the right moment.

Campaign analytics

AI Agent monitors every interaction, generates daily reports, uncovers common drop-off reasons and recommends fixes to improve your funnel.

outbound AI Agent

Cross-Sell / Up-Sell

AI Agent identifies upsell- and cross-sell opportunities by engaging clients in contextual conversations — explaining pre-approved offers with clear benefits, pricing and next steps.

~ 30% of clients engage in dialogue

~ 20% share feedback or objections

~ 20% proceed to purchase

Proactive Engagement

Initiates personalized outreach with relevant upsell- or cross-sell options — and captures the client’s interest and intent.

Contextual Dialogue

If there’s interest, the AI agent answers product questions, addresses objections, and guides the conversation based on client context.

Guided Next Steps

When ready to purchase, the agent supports the process — from confirmation to human handoff or activation.

Insight Collection

If the client declines, the agent uncovers reasons and logs insights to improve future offers and targeting.

Inbound AI Agent

Customer Service

Flametree’s AI Agent handles support tasks — from general inquiries to account-specific operations — in real time. It also spots upsell opportunities and introduces relevant offers, turning support into a smart growth channel.

~ 50% of support requests
fully handled by AI
agents

~ 20% of eligible
interactions trigger
product offers

~ 10% of users proceed to
upgrade or
purchase

General Questions

Provides instant answers about the company, products, pricing, benefits and more — anytime.

Personal Account & Product Queries

Provides real-time details on cards, balances, transactions, and fees — personalized to the user.

Active Operations & Requests

Performs real actions like card blocking, transfers, feature toggles, and document delivery — all within your business rules and access rights.

Embedded Upsell

When relevant, the agent proactively offers personalized upgrades or products during the service interaction.

Outbound AI Agent

Debt Recovery & Collection

AI Agent engages debtors in personalized, respectful conversations and adapts strategies in real time to maximize recovery outcomes.

~ 80% of contacted debtors
engage in dialogue

~ 20% increase in completed
repayments

Proactive Outreach

Reaches out across voice, chat, or email — engaging debtors at the right moment with the right tone.

Adaptive Strategy

Adjusts collection approach on the fly based on debtor behavior, feedback or changing circumstances.

Automated Follow-Through

Provides payment instructions, shares documents, and logs outcomes — no manual input required.

Gathering insights for improvement

If not, AI agent uncovers the reasons to inform future improvements