Credit Offer Acceptance & Onboarding AI Agent

What it does

• The AI Agent increases the acceptance rate of approved credit offers by proactively contacting prospects who have received a positive credit decision but have not yet accepted the offer or completed the onboarding process.

How it works

1. Once a positive credit decision is made, the AI Agent determines the optimal time to contact the prospect.
2. The AI Agent reaches out to the prospect via WhatsApp using their registered phone number.
3. Outbound WhatsApp communication is initiated using approved Meta message templates.
4. The AI Agent informs the prospect that their credit application has been approved, invites them to complete the onboarding process to receive their credit card, and offers assistance if needed.
5. During the conversation, the AI Agent answers questions, handles objections, and guides the prospect toward accepting the offer and completing the onboarding process.
6. If human assistance is required, the conversation is seamlessly transferred to a human agent, who receives the complete WhatsApp conversation history together with an AI-generated summary of the interaction.

Result

• Higher acceptance rate of approved credit offers.

• Increased completion of the onboarding process.

• More prospects who were about to abandon the process reconsider and proceed with activating their credit card.