More resolved on first contact
Agents answer routine questions and complete approved service requests inside the same conversation, so fewer contacts need a second touch.
Customer service solution
Customer service AI that resolves more than routine questions
Help customers get answers, complete approved service requests and move between voice and digital channels without losing context. Flametree connects AI agents, your systems and your team in one controlled customer service operation.
Business outcomes
Improve service without losing control
Coverage outside business hours
Customers reach a capable agent at any hour without adding headcount or overnight shifts.
Consistent, policy-aligned answers
Every reply follows the same approved knowledge and rules, so service quality does not vary by agent, channel or shift.
Specialists kept for judgement calls
Repetitive volume is handled automatically, leaving your team for the cases that genuinely need a person.
Automatable journeys
Automate the service journeys customers use every day
Start with the contacts that repeat most: status checks, account and card servicing, payment questions and appointment changes. Each journey runs against your own systems under the controls your team already follows.
Explore service operations agentsAI agents
Start with proven AI agents
Customer support agent
Handles product, account and policy questions using your approved knowledge base, and hands over cleanly when a case needs a specialist.
Account servicing agent
Completes approved changes such as card actions, limits and contact details, with every step checked against your rules.
Payments and billing agent
Explains charges, resolves payment questions and guides customers through approved payment journeys.
Voice agent
Takes the same journeys to the phone line, keeping context when a conversation moves between voice and digital channels.
How it works
From customer request to recorded outcome
Capture the request
The agent identifies what the customer needs across chat, messaging or voice, and carries the context with the conversation.
Verify and check policy
Identity and eligibility are confirmed against your systems before anything is actioned.
Resolve or hand over
Approved requests are completed end to end. Anything outside policy is routed to the right person with full context.
Record the outcome
Every action and decision is logged, so the operation stays auditable and measurable.
Channels and control
One operation across channels and systems
Channels
Web chat, WhatsApp, messaging apps and voice, served by the same agents and the same approved knowledge.
Systems
Connects to your core systems and service tools so an agent can act, not just answer.
Knowledge
Answers are grounded in the sources you approve, and update when those sources change.
Handover
Escalation passes the full conversation and context to a human, with no repeated questions for the customer.
Oversight
Teams see what agents did, why, and where policy stopped an action, with traceable records throughout.
Verified outcomes
Proof from real customer operations
Flametree agents run in regulated customer operations today. The statements below describe capabilities in production use; figures specific to your operation are established during the pilot.
Banking customer service
Routine account and card questions resolved without an agent queue, with escalation preserved for cases outside policy.
Customer contact at scale
Conversations handled across voice and messaging channels while maintaining a single record of each customer interaction.
Multilingual service
The same approved journeys delivered in more than one language without maintaining separate answer sets.
Customer story
One verified customer story
See how a financial services team put AI agents into live customer operations, what they automated first, and how they kept human oversight in place.
Read customer storiesFAQ
Frequently asked questions
What can the agents actually resolve?
Routine questions and the approved service requests you connect them to, such as status checks, card actions, contact detail changes and payment questions. Anything outside the rules you set is handed to a person.
How do you keep answers accurate?
Agents answer from the knowledge sources you approve rather than open-ended generation, and their answers change when you update those sources.
What happens when a customer needs a human?
The agent hands over the full conversation and context to your team, so the customer is not asked to repeat themselves.
Which channels are supported?
Web chat, WhatsApp and other messaging channels, plus voice. Context follows the customer when a conversation moves between them.
Does this connect to our existing systems?
Yes. Agents act through integrations with your core and service systems, which is what lets them complete a request rather than only describe it.
How much control do we keep?
You define the journeys, the rules and the limits of what an agent may do, and every action is recorded for review.
Get started
Turn a high-volume service journey into a controlled AI operation
Bring one journey, and we will show you how it runs end to end with your systems, your rules and your oversight in place.