Astana Vision, the largest ophthalmology clinic network in Kazakhstan, has launched the Flametree Voice AI Agent to automate outbound patient calls and improve operational efficiency across its scheduling workflow. The initiative marks an important step in applying conversational AI to healthcare operations in Central Asia.
A Leading Medical Network Embracing AI Automation
For nearly three decades, Astana Vision has set the benchmark for ophthalmology in the region. The network performs more than 30,000 laser corrections annually and delivers a full range of ophthalmic services for adults and children. With more than one million patients served over the years, the clinic continues to invest in technologies that support consistency, quality, and patient-centric service.
As part of its digital transformation program, Astana Vision partnered with Flametree to automate one of its most resource-intensive daily operations — outbound calls related to appointment management.
How the Voice AI Agent Works
The Flametree Voice AI Agent integrates directly with the clinic’s scheduling processes and handles approximately 600 calls per day in both Russian and Kazakh. By automating routine communication tasks, the system ensures consistent outreach without increasing the workload on the call center.
The AI agent manages the entire workflow of outbound appointment-related calls, including:
- - appointment confirmations
- - reminder notifications
- - rescheduling suggestions to reduce cancellations
This functionality enables Astana Vision to maintain timely and accurate communication with every patient, regardless of staff availability or call volume.
Efficiency and Predictable Patient Outreach
Since the deployment, the Voice AI Agent has demonstrated clear operational benefits:
- - 87% of answered calls result in confirmed appointments
- - 3% of patients choose to reschedule instead of cancel
These improvements help the clinic increase physician utilization, reduce no-show rates, and enhance the overall patient experience — all while keeping operational costs low.
A Shared Vision for Scalable Healthcare Operations
“We see that the AI agent handles calls with a level of efficiency that is difficult to maintain manually during peak workload. This gives us confidence that every patient receives timely reminders and support ”, said Almedin Shamshiden, Chief Operating Officer at Astana Vision.
The deployment highlights Flametree’s growing presence in the medical sector and reinforces Astana Vision’s commitment to innovation and service quality.
Looking Ahead
Flametree continues to expand the capabilities of its voice and text AI agents to support high-volume operational processes in regulated industries, including healthcare. The success of this project opens the door for broader adoption of AI-powered communication tools across clinics, hospitals and medical networks in Central Asia and beyond.