Mexican fintech Novacard.mx has officially deployed Flametree’s Agentic AI to power its next stage of growth — helping the company scale efficiently while maintaining high-quality, personalized customer service.
💳 First Transactions Made Easy
For many new credit card holders, the first purchase can be confusing. Flametree’s AI agents step in with friendly, empathetic conversations that guide customers through that first experience.
Paired with LLM-powered analytics, Novacard.mx can now personalize its outreach — resulting in a +13–15% increase in card usage during the first month.
🤝 Smarter Customer Care
Integrated directly into Novacard.mx’s CRM, Flametree’s AI agents now handle the most common customer questions while A/B testing the balance between AI and human support. The outcome? Consistently high service quality — at 2.5× lower operational cost compared to fully human teams.
🌱 Proactive Pre-collection
Flametree’s AI agents now manage pre-collection at scale, reaching out to hundreds of customers every day — early, proactively, and with empathy — before payment delays occur. By combining behavioral insights with conversational AI, Novacard.mx effectively reduces delinquency rates while preserving trust and customer satisfaction.
🔥 What’s Next
This is only the beginning. Several more AI agents built on the Flametree Agentic AI Platform are already in development and will be deployed soon — expanding automation and insight across Novacard.mx’s operations.
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