As banking AI agents expand across products and processes, their prompts grow and tools multiply. Selecting the right action becomes harder — and so does controlling access to customer data.
Two challenges emerge:
- 🔒 Controlling access. An operation may be supported, but should it be available at this stage of the conversation? Before identity verification, for example, an agent must not access customer-specific financial information.
- 🧩 Managing complexity. Giving an agent every tool and instruction at once can make it harder to choose the right action.
Flametree addresses these challenges with States and Skills.
- States expose only the tools permitted at each stage of the conversation, enforcing access restrictions through configuration.
- Skills provide task-specific instructions and a limited set of tools when needed, keeping unnecessary detail out of the active context.
Together, they give AI agents the right context and tools at the right time — so capabilities can grow while access and complexity remain under control.