Does your fintech already enable AI-powered multimodal and multi-agent customer interactions?

In many cases, it is necessary to communicate with a customer sequentially across multiple channels—phone, WhatsApp, in-app chat, email, etc.

Interaction may be initiated by an AI agent and then, handed over to a human and back again, or vice versa.

Dialogue can begin in one channel and can be continued in another.

Here are a few examples:

Scenario 1
Inbound Voice AI Agent – Chat AI Agent
A customer asks a Voice AI Agent by phone when and how much they need to pay. The AI provides the information, sends a payment link via WhatsApp, and continues the conversation in the messenger.

Scenario 2
Outbound Voice AI Agent – Chat AI Agent
A Voice AI Agent calls the customer to remind them about an upcoming or overdue payment. It then sends a payment link via a messenger and continues the conversation in chat.

Scenario 3
Inbound Chat AI Agent – Human Agent – Chat AI Agent
A customer asks a AI Agent questions in the mobile app chat. If the AI cannot resolve the issue, the conversation is transferred to a Human. The Human provides assistance and transfers the conversation back to the AI to send the required information and complete the operation.

In all of these scenarios, it is essential to maintain a single conversation context throughout the entire customer interaction, across all channels and all AI and Human Agents. This is exactly what Flametree.ai provides.

Flametree.ai enables fintechs to:
• create and operate at scale multimodal AI agents connected simultaneously to multiple voice and text communication channels;
• configure complex inbound and outbound customer communication logic;
switch communications initiated by AI to a human and back again;
• ensure complete control and transparency of all customer communications, while enabling measurement of results and efficiency

Want to learn more? Book a demo:
https://lnkd.in/dciJCYbX