Reach customers consistently
Coordinate approved contact sequences across the channels included in the implementation.
Collections solution
AI debt collection software for controlled, customer-aware outreach
Coordinate pre-collection and collections across voice and digital channels. Flametree helps teams contact customers, explain the next step, record commitments and keep sensitive or exceptional cases under human control.
Business outcomes
Improve collections without losing customer trust
Turn conversations into clear next steps
Record a payment, promise to pay, follow-up date or approved treatment option.
Reduce repetitive work
Let AI handle standard conversations while specialists focus on disputes, hardship and exceptions.
Keep every outcome visible
Write results back to the operating environment and maintain an auditable record of the journey.
Collections journey
One journey before and after the due date
Pre-collection
Send timely reminders, confirm that the customer understands the upcoming payment and help prevent avoidable delinquency.
Early collections
Contact the customer after a missed payment, authenticate where required and explain the balance and available next steps.
Commitment and resolution
Capture a promise to pay or present approved options for an eligible case. Record a payment as received only when the connected payment or account system confirms it.
Follow-up and exceptions
Continue the agreed sequence, update the case and transfer disputes, hardship or sensitive conversations to a specialist.
Agents inside the solution
Combine the agents required for each stage
Pre-Collection AI Agent
Pre-Collection AI Agent communicates before the due date and helps customers prepare for the next payment.
Collections AI Agent
Collections AI Agent handles post-due conversations, explains the next step, records commitments and escalates exceptions.
Collections Management
Collections Management coordinates broader collections workflows, cases and operating rules.
Repeated Communication
Repeated Communication manages consistent follow-up when a journey requires several contacts.
Explore the AI Agent Library to review the specific agents that can be combined inside the solution.
How Flametree works
A controlled process from selection to outcome
Connect
Connect the approved case data, contact rules and treatment options required for the journey.
Select
Select the audience, timing and channel. Campaign and operating rules define who can be contacted and when.
Hold the conversation
Hold the conversation. The agent authenticates when required, explains the situation and follows the permitted path.
Record
Record the outcome. Save the promise, follow-up date, approved arrangement or escalation reason. Keep a customer's statement about payment separate from a payment confirmed by the connected system.
Continue or escalate
Continue or escalate. Trigger the next approved step or transfer the case to a specialist with its history and an AI-generated summary.
Channels, systems and policy controls
Connect collections to the operating environment
Coordinate voice, WhatsApp and other approved channels in one journey. Connect the systems that contain account status, contact history, authorized treatment options, payments and case outcomes.
Configure contact schedules, retry limits, authentication, available options and escalation thresholds. Access controls and activity records help the team review how each standard case was handled.
Questions and related pages
Frequently asked questions
What is AI debt collection software?
It is software that coordinates defined collections conversations, works with authorized case data, records outcomes and escalates situations that require human judgment.
How is Collections different from Pre-Collection?
Pre-Collection communicates before the payment due date to help prevent delinquency. Collections begins after a payment is overdue and manages the permitted resolution journey.
Which channels can be used?
The current Flametree scenarios include voice and WhatsApp. The final channel mix and contact sequence are configured for each implementation.
Can Flametree record and follow up on promises to pay?
Yes. The agent can record a promised date and share approved instructions; configured campaign rules can schedule follow-up. A promise to pay is not evidence that payment was received.
Can the solution offer payment plans or restructuring?
It can present only the plans, extensions, rescheduling or restructuring alternatives approved for an eligible case. Decisions outside those rules move to a specialist.
When is a case transferred to a person?
Disputes, hardship, sensitive conversations and situations outside approved rules are transferred with the conversation history and an AI-generated summary.
Which systems need to be connected?
The solution needs access to authorized case data, contact rules, payment information, treatment options and a system for recording outcomes. The final integration depends on the operating environment.
How should a team choose its first collections journey?
Choose a segment with clear eligibility, available data, approved treatments, measurable outcomes and defined escalation conditions.
Next step
Turn one collections journey into a controlled AI operation.
Review the data, rules, channels and success criteria required to launch with Flametree.
Choose the first collections journey and define its permitted outcomes.