Automate repeatable calls
Automate repeatable inbound and outbound calls.
Voice AI solution
Voice AI for controlled inbound and outbound conversations
Run controlled customer conversations over the phone—both inbound and outbound. Flametree connects each call to customer context, approved actions and the right next step across voice, WhatsApp, digital channels or a human employee.
Business outcomes
Voice operations that scale
Reduce waiting
Reduce waiting and handle demand beyond contact center hours.
Reach more customers
Reach more customers without expanding the calling team at the same rate.
Keep people in control
Give employees the full context when a call requires human judgment.
Voice scenarios
Inbound and outbound Voice AI
Inbound customer service
Answer product and account questions, check statuses, complete approved requests and transfer sensitive cases to an employee.
Outbound payment and collections
Run payment reminders and overdue-payment conversations, capture commitments and follow approved resolution paths.
Onboarding and activation
Reconnect with customers who stopped during an application or activation journey and guide them to the next step.
Acquisition and follow-up
Contact approved prospect lists, explain offers, record interest and continue qualified journeys in the right digital channel.
How Voice AI works
From the first word to the right next step
Start the conversation
Answer an incoming call or launch an approved outbound campaign.
Understand intent and context
Use the conversation, customer profile and interaction history to identify the request and the relevant next action.
Complete approved actions
Retrieve information, update the workflow or trigger a connected system within defined permissions.
Continue across channels
Move the customer to WhatsApp or another digital experience when the next step is easier there.
Resolve or hand off
Finish the call or follow the escalation path supported by the configured telephony integration.
Conversation quality
Designed for real conversations
Natural turn-taking
Keep the conversation responsive when customers pause, interrupt, correct themselves or change direction.
Context-aware dialogue
Ask for missing information, remember previous answers and avoid forcing callers through rigid menu trees.
Language adaptation
Use language, pronunciation and terminology appropriate for the selected market and scenario.
Consistent experience
Apply the same knowledge, policies and brand behavior across every call.
Telephony, integrations and control
Connect voice to your operating environment
Telephony
Connect inbound and outbound voice through SIP or Twilio. SIP uses configured speech-recognition and synthesis services; Twilio uses its own speech services.
Customer systems
Use CRM, core banking, card, lending and other authorized systems to retrieve context and complete actions.
Campaign controls
Define audiences, schedules, retry rules, communication limits and escalation conditions.
Governance and visibility
Review transcripts, outcomes, actions, handoffs and exceptions from one operating environment.
Security and deployment
Apply the institution’s approved access, data, deployment and audit requirements.
One customer journey across voice and digital channels
A configured workflow can follow a phone call with a message in a connected digital channel. Link the customer through shared identifiers, apply the channel's messaging rules and make the available history accessible to the operator.
Questions and related pages
Frequently asked questions
Can Flametree handle inbound and outbound calls?
Yes. Voice AI can support incoming service requests and approved outbound workflows such as reminders, collections, onboarding recovery and follow-up.
Can a Voice AI Agent transfer a caller to a person?
The escalation design depends on the selected telephony integration.
Can a conversation continue in WhatsApp?
A configured workflow can send a link, document or follow-up through a connected digital channel. WhatsApp outreach requires approved templates where applicable and must respect its messaging window.
How does Voice AI connect to existing systems?
Flametree uses approved integrations and interfaces to retrieve context, complete permitted actions and record outcomes.
Does Flametree support Mexican Spanish?
The experience can be adapted for the market.
How do teams control outbound calls?
Campaign rules define approved audiences, schedules, retry logic, contact limits, permitted messages and escalation conditions.
How should a company start with Voice AI?
Begin with one high-volume, repeatable journey that has clear data, actions, success criteria and human escalation rules.
Next step
Choose one high-volume voice journey and hear how it works in a real conversation.
See how Flametree can connect the call, customer context, approved actions and your team in one controlled operation.
Select an inbound or outbound scenario for a real call demonstration.